Privacy Policy

This Privacy Policy explains how Giga Star General Trading LLC (“Giga Star”, “we”, “us” or “our”) handles personal data collected through this website. We are the data controller responsible for your personal data.

Giga Star General Trading LLC
639, Al Khaimah Building 2, Al Barsha First, Dubai, U.A.E
Email: info@gigastartrading.com
Phone: +971 54 599 6911

We only collect the data you choose to give us and limited technical data needed to keep the site secure:

• Information you provide through our quote / contact form: your name, email address, phone number, and the message you write to us.
• Limited technical data used solely for security and abuse prevention: a one-way hashed version of your IP address (we do not store your raw IP), used for spam filtering and rate limiting, together with basic security and delivery logs.

We do not ask for, or intentionally collect, special categories of data (such as health, religion or biometric data). Please do not include sensitive information in your message.

We use the information you provide only to:

• respond to your enquiry and prepare and send you a quote;
• communicate with you about your request and our products and services;
• keep records of our correspondence; and
• protect the website and our systems from spam, fraud and abuse.

We do not sell your personal data, and we do not use it for automated decision-making or profiling.

When you submit our form, you do so voluntarily and provide your information so that we can respond to you. We process this data on the basis of your consent and our legitimate interest in responding to enquiries and operating our business. You can withdraw your consent at any time by contacting us (see “Your rights” below).

Your data is stored in our managed cloud database (Supabase, provided via Lovable Cloud). To operate the website and respond to you, we rely on a small number of trusted service providers (“sub-processors”) who process data on our behalf under appropriate agreements:

• Supabase / Lovable Cloud — database hosting and application infrastructure.
• Cloudflare (Turnstile) — bot and spam protection on our form.
• Lovable Cloud transactional email service — to deliver the notification and confirmation emails relating to your enquiry. This service may rely on an upstream email provider to transmit messages.

We share data with these providers only to the extent needed to deliver the service described above.

We keep enquiry data for as long as necessary to respond to and manage your request, to maintain our business records, and to comply with applicable legal obligations. When data is no longer needed, we delete or anonymise it. You may ask us to delete your data sooner (see “Your rights”).

We take reasonable technical and organisational measures to protect your data. These include encryption of data in transit (HTTPS/TLS), database row-level security so that submissions are not publicly readable, restricted access to stored data, and security headers and abuse protections on our website. No method of transmission or storage is completely secure, but we work to protect your information and to address any issues promptly.

We do not sell or rent your personal data. We may share it only:

• with the sub-processors listed above, acting on our instructions;
• where required by law, regulation, legal process, or a valid request from a public authority; and
• to protect the rights, property or safety of Giga Star, our clients or others.

We are based in Dubai, U.A.E and serve clients in over 150 countries. Your data may be processed in countries other than your own, including by the service providers listed above. Where data is transferred internationally, we take steps to ensure it remains protected in line with this policy and applicable law.

Subject to applicable law — including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, for visitors in those regions, the EU/UK GDPR — you may have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your data;
• object to or restrict certain processing;
• withdraw consent at any time; and
• request a copy of your data in a portable format.

To exercise any of these rights, email us at info@gigastartrading.com. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data protection authority.

This website uses only essential cookies and similar technologies required for the site and its security features to function. We do not use advertising or non-essential tracking cookies. If we introduce analytics or other cookies in the future, we will update this policy and, where required, ask for your consent.

Our website and services are intended for businesses and adults. They are not directed at children under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your data, contact us at info@gigastartrading.com or by post at 639, Al Khaimah Building 2, Al Barsha First, Dubai, U.A.E. You can also reach our team through our contact page.